ACH and Credit/Debit Card User

From a Fourteen Year User of RDS:

After the tornadoes hit Moore, Oklahoma in 2013, we started to receive donations to our disaster relief fund from all over the world.

Before this, we did not have a system of online credit card payments, so donors could go to our website and enter their information. With the event of the tornado we realized how crucial it was to be able to receive payments by ACH withdrawal or credit card, especially in dealing with donors in different time zones.

As a 14 year user of RDS, we turned to them for help. At that time, they suggested Paypros. We used that for a while, but noticed that it did not provide some of the conveniences that donors experience in other online portals.

In January Dick Webber contacted me to suggest we switch to Vanco Services. Even though the thought of changing to another service was daunting, time-wise, I realized, in the long run with the easy integration of payments into A/R and F/R of RDS, this would save valuable processing time. Vanco personnel made the transition very smooth, and the “look” is customizable. The reports are emailed to me, and to the donor, and alert me whenever an online payment is made. With our donors able to create accounts which store their information, this is a much more “user friendly” online portal.

The emails that are sent to the donors give them confidence that their funds have been received, and processed, and I don’t have to stop and process the payment. Now I’m processing all VANCO payments once a week on Fridays. It works very well. I process it in RDS, and send out the acknowledgments/ receipts through email. it’s great! Our donors are more apt to use it over and over for years to come. Make the switch today!!!

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